Product Support / Product Analyst / Business Analyst (Travel Technology)
riya.travel · Andheri East, Mumbai
**Summary** The role involves driving successful product implementations, configuring client setups, collaborating with cross-functional teams, and delivering an exceptional customer experience. **Responsibilities** * Configure client setups and travel policies on corporate booking platforms * Support product implementation and client onboarding * Coordinate with Developers, Technology Partners, Operations, Sales, and Key Account Management teams * Troubleshoot product and configuration issues while ensuring SLA adherence * Participate in product enhancement discussions, UAT, and release testing * Conduct client demonstrations, training sessions, and provide ongoing product support * Maintain product documentation and support knowledge base **Requirements** * Experience in Corporate Travel Management (TMC) * Experience with Online Booking Tools (OBT) * Experience as Product Support / Product Analyst / Business Analyst * Experience with UAT & Functional Testing * Experience with Travel Technology Platforms * Experience with API Integrations, SAP Concur, SSO & HRMS (preferred) **How to apply** Interested candidates can share their updated resume at